A move to Posterous in 2010?

My efforts to revitalize my blog were hit & miss in 2009. It has been 7 years since I started blogging. 7 years. Wow. My blog has always been my playground. I can change the hair color and give it a tattoo, make it walk backwards for a while and it is whatever I decide…

United Airlines customer service success story

It’s 10:30 pm Eastern and I’m trying to force myself to stay awake until at least 11-11:30 pm to reset my body clock. It’s been a whirlwind week. While I’m trying to stay awake a little longer, here’s a story of how United Airlines did something very right.