But Google is selling the phone directly to end-users. That means many users are turning to it first, and the search giant doesn’t have the kind of customer support that mobile-phone users are accustomed to.

Google appears to be only accepting e-mail customer queries, to which it pledges to reply in one to two days — far too long, say most people who are complaining online.

If Google is supporting the phone the way they support their online services, you couldn’t pay me to buy a Nexus One.

What if you have an issue getting access with it when you’re on vacation and the only way you have to get online is the phone? How are you supposed to ask for help?