I’m getting a little tired of companies that should know better using the word “beta” to mean “we’re not responsible.”
Google, take the silly “beta” off of Gmail already.
And Adobe, this rant’s for you.
I was very excited when Adobe introduced Acrobat.com. I don’t care about the buzzword word processor. What I wanted was a better way to do shared comment reviews from Acrobat desktop software. Instead of maintaining a separate WebDAV server account as we had been doing, we could use Acrobat.com to store the comment layer of the PDF files I distribute for staff review. It was touted as a major new feature of the version 9 software.
Unfortunately, Acrobat.com has been unreliable to the point of maddening. When it works, it’s fine. But more often than not our staff is unable to connect to the server with their Adobe IDs in order to publish/check for new comments. Today, when we have a newsletter to get to press, health.acrobat.com reports:
Nothing works. And this is not the first time by a long shot.
Yes, I see the big red BETA in the corner. I get that. I get that these things go down easily and it’s a work in progress. But what was Adobe thinking when they fully baked Acrobat.com into their Acrobat Pro desktop software?!?
Where’s the warning that if you upload your file to Acrobat.com, chances are you may have difficulty retrieving it again because it’s beta?
As the person in my organization who distributes these files, it’s embarrassing.
Adobe, you can’t stick “Beta” in the corner and then have your staff use it as an excuse when convenient:
You jumped the gun including Acrobat.com in Adobe Pro 9. You tout it on the product page with no mention of the “neat red writing that says beta” until the “Learn More” link is clicked:
Vague hints of better things coming won’t cut it. You owe your customers more than the “it’s a beta” cop-out.
Not for me. My copy of Acrobat Pro 9 was granted, and I’m grateful. But I’m talking about everyone else who bought and uses this software with the online component in production environments and deserves more than excuses for its poor performance.