Phone rang a little earlier. Man sounded surprised. “Um, I’m sorry…is this (my home number)?” “Yes. Who is this?” “Well, there must be some mistake because I was calling to check my new Vonage work number.”
I then explained to him that this used to be a Vonage number, but I took it with me when I canceled Vonage and went to Verizon a few months ago. He was friendly enough, apologized and hung up to call Vonage and complain.
I’m guessing that Vonage knew that the number belonged to a canceled account, but they forgot to check the eensy weensy little detail of whether they still owned it? Doesn’t make sense. I have no idea how it happened, but it was kinda funny nonetheless.
I’m just glad the guy decided to test it before printing on his business cards.
Update: Vonage tech support (someone with a very heavy accent) called a few minutes ago. I was in the middle of another call at the time. I only took it because the caller ID said “Private” and I wanted to make sure it wasn’t about the kids. As soon as he identified himself and asked, is this (my number), I knew why he was calling and I explained that this used to be a Vonage number and it’s now ported to Verizon. Their new customer who called last night can’t have it.
He confirmed that they didn’t delete it from their database. Oops. Then he asks me for our old Vonage account number. I told him that I didn’t have that information handy at the moment since it wasn’t a current account, all I remembered off the top of my head was my username on vonage.com, which I can’t log in to anymore. He asked for it. I told him, but due to the language differences he couldn’t make out the letters I was saying. When you say, “A as in Apple, B as in Boy…” and he still can’t get it, you know you have a problem.
Finally, I said, “Look, I’m no longer a Vonage customer and you’re taking MY time. I have another call waiting. This is my phone number and it’s now managed by Verizon. You can’t give it out to anyone else. If you’re having trouble looking up the account information of the customer who used it last so you can delete it from your database, then that is simply not my problem. Sorry. Bye.”
I was nice about it and never raised my voice, but sheesh. Vonage, I didn’t like when you wasted my time when I was a customer, I certainly won’t put up with it now.