No spontaneous combustion for this battery

I admit it. I’m really surprised. When I read yesterday that Dell was recalling nearly 3 million laptop batteries and my model machine (Dell Inspiron 9300) was in the mix sold to me in the right window of time (between April 1, 2004 and July 18, 2006), I was sure that I’d be calling Dell to send back my battery.

But nope, I’m in the clear. This time. I shut down my laptop and popped out the battery only to find that my battery doesn’t have the identifying white sticker at all. There is a sticker that looks similar inside the battery case but not on the battery itself. The sequence in the bar code on mine is C5668 and it’s not on the list! Phew.

Here’s the page with the details on Dell’s site.

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2 thoughts on “No spontaneous combustion for this battery

  1. Debbie says:

    Ms. Sohn,

    I am so glad to learn your notebook is not affected by the battery recall. We want the process to have little impact on our customers’ productivity. Customer Experience and Safety are a priority at Dell, so please feel free to share the Battery Recall Program direct link and phone number with your friends who own Dell computers: https://www.dellbatteryprogram.com/ or 1-866-342-0011.

    I also want to mention we have new information on the Direct2Dell blog today, regarding the future safety and reliability of cell batteries: http://www.direct2dell.com/one2one/archive/category/1022.aspx . Please visit our site. You may find it interesting.

    Please let me know if I can do anything for you.

    Thank you,

    Debbie
    Dell Customer Advocate
    Customer_Advocate@Dell.com

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