The other day, someone from Dell did indeed call me as my blog had been “identified…as a customer with concerns regarding Dell’s ordering process.”

After I explained the context of the entry that was commented on, she was as confused as I was as to why I had been “identified.” Her priority was only in identifying problems in the online ordering process. She didn’t seem to care what I thought of their new retail strategy.

As long as I had her on the phone, I did say that it’s a bit frustrating that you can go through the Dell ordering process 10 times for the same computer and depending on what link you’re following or what coupon you’re using you can have 10 different prices for similar configurations. She thanked me for my time and we wished each other well.