Why is it so difficult for Cingular to simply bill me for what I actually owe? In 4 months, they’ve gotten it right once (last month).
I looked at the bill detail and I see what they did. The system tried to overbill me for $443.54. They manually caught it. Good. But instead of removing the charge, they credited my bill. That’s fine, except for the fact that I never actually paid $443.54, so hence the $349.86 credit balance.
As tempting as it is to just go with this one… I paid $93.68 which is my actual balance and I’ll call Cingular again this morning to correct.
I think Cingular needs to change their top level voice menu prompts to add, “If you are calling because we royally screwed up your bill yet again, press 6.” Would save us a lot of time.
Update: Well, honesty pays. Turns out that the problem is that they took off the charges…twice. Hence the credit. They gave me a $50 for-real credit (without my asking) as a thank-you for my honesty.