Dreamhost updates

Despite some minor hiccups, I’m still quite happy with [Dreamhost](http://www.dreamhost.com/rewards.cgi?momathome) as a hosting company. They’re adding new features to their hosting accounts without changing the price.

More disk space (now 7.5 GB), more bandwidth (192GB), a redesigned and very easy to use MySQL configuration control panel and now today they announce one-click install software. They’ve had one-click WordPress blogs for a while. Now, you can click a button and install [phpBB forum](http://www.phpbb.com/), [Advanced Poll](http://www.proxy2.de/) and [osCommerce Store](http://www.oscommerce.com/). I’ve installed phpBB on my own before and it’s not complicated. It takes more to install MovableType and that’s not complicated either. But the one-click interface is slick and easy. Select the software, select the domain, pick a MySQL database to go with it and it’s done. 10 minutes later you get an email confirming installation and you’re good to go. I just used it to install phpBB to a site I’m working on. Secure and patched, of course.

On the down side, the tech support is not quite as speedy as [ICDSoft](http://www.icdsoft.com) who answers support tickets almost immediately. But Dreamhost does have a phone call back option. You get 3 calls a month and they called me within 2-3 hours of my request, on a Sunday no less.

I get my monthly Dreamhost newsletter and think “oh, what goodies are they giving me now?” Not bad for under $20 a month.

9 Comments

  1. Basil Crow says:

    I used to love DreamHost, too. They rock. All their service is generally exceptional and well-thought out.

    But why, oh why, are they so slowwww? Running MediaWiki takes an eternity to generate pages. WordPress takes over 2 seconds every time. I’ve filed a support ticket and gotten back only a vague response. Even things like regular directory listings are not “snappy,” often taking about half a second to come up. And WebDAV? It’s like being back on 16MB RAM.

    The speed issue is really driving me nuts, and I’m thinking of TextDrive now. So although it pains me to say this, DreamHost sucks.

  2. Judi Sohn says:

    My sites are okay speedwise, but I have noticed that the scripting/back end stuff is on the slow side. Not unbearable, but “sluggish” at times.

    What’s that saying? You can have it fast, good or cheap. Pick 2. Dreamhost is good & cheap. 🙂 As long as the public site pings well (which it does, both locally and from sites like network-tools.com) I can deal with the rest.

  3. Unbathed says:

    Do you have any experience with Dreamhost for dedicated servers?

  4. Judi Sohn says:

    No, I don’t. Sorry.

  5. jam says:

    And if you were thinking of signing up for dreamhost, you might like this…. There’s a deal on at the moment where you get a year of hosting for about $8, it’s their 7th birthday so there’s some special promo.

    You need to use a special discount code, I put details online some time ago so try here to see if it’s still running… http://www.jammeh.com

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  7. Phil says:

    Are you a current or ex disgruntled Dreamhost user? There’s some people getting together to create an anti-Dreamhost website to warn others of their terrible service. Contact me if you wish to share your horror stories.

  8. Judi Sohn says:

    I’m still current, Phil.

    Good luck with your rant site, but the truth is that while their customer support response time needs a whole lot of improvement, they’re generally a very good host and I still recommend them (see link in sidebar).

    I’m paying $20 a month for a whole ton of services that work reliably 95% of the time. Yes, I whine and complain a lot when that 5% hits, but I’m not going anywhere for a while.

  9. Mathew says:

    Trust me dear buddys..

    I am infact not against any hosting service personally. Only once in life I felt like f-ed off and I was real helpless… only thing I can do is warn you. It is up to you to choose your host. but I learned the worst way.

    My project on a imagehosting site always need a server with good server space with some TB of bandwidth.. and infact I got to say i got sold with their ads on such a reduced amount. But as like always I checked for the review of users to find many good and much many bad reviews on the same. Infact I got to say I visited this site too which had some warning from previous customers. But the ad had already taken me and I though i would give it a try!!

    Since I am running a security related site; I registered the site in that name and thought of hosting new project along with the same server space I can get as said in free multiple hosting that is permited with each and every site.

    My credit card info was granted at first and since I had a discount coupon; I had applied for the same. But the status always showed account not activated even after the payment. I wait for couple of days before I sent them my first mail. They replied with a message to forward a fax to them copying the credit card along with a letter authorizing them to get the money.

    But again they said the info is not enough and asked for second fax with the signature of the card holder (I used the card of my friend) and I had mentioned this in my first mail. But even after the second fax (International) the status looked te same. An enquiry to cc office confirmed the payment has been issued. I couldnt understand what was going on. I was still on deadline for my project to get hosted and I couldnt waste more time due to sponosrs agreement.

    After that a response came after some 48 hrs that my account cannot be activated due to illegal content. I couldnt make out their excuse ‘coz the same security site is under the sponsorship of google ads (adsense) and they do have a strict policy than this s*****. I wrote back with the details also mentioned the guy to check the messages included “not to submit illegal queries” in each and every page of the site. The reply was “in the guest book some one have asked about hacking”. Still I wrote back with the reply that i had already given from my side “sorry for incon and you will be banned if you continue with the query”. .. I still couldnt understand what is makin them lag. The answer was “htis is not the right way to answer a query on hacking” and that he should be banned without any warning. I couldnt understand this and I asked them for a refund.

    It took another 2 weeks to get the 2 year refund back with a $10 deduction. They say I have used some space and bandwidth in the mean time when I have not even got the account enabled. Might be they are talking about the trouble tickets I issued on getting the account activated. But since I am international user I dont think it is worth going behind justice for $10 and the time I need to spend for all the mess.

    It is not the money or time. But the way they responed was like to a 3rd rate customer holding some illegal site when the sponsors of the same site is google adsense and yahoo!!

    I still cant trace out a reason. But I guess my words on first page of my site “we are unable to handle the high amount of bandwidth and moving to a host with more than 750GB data transfer” might have got them. But then why do they advertise 1TB?? when they cant handle the same.

    .. The worst experience is to get critized and to be mentioned as a 3rd class admin when holding a good site with more than 2.5 Lacs of page views and good sponsor for a silly meaningless reason.

    .. I wish they could have mailed in better manners. but time is still there.. One day it gonna be my turn. I am really pissed off.. Buddys; Let me warn you once again. It is up to you to decide.. but all these reviews cant go wrong when once I thought it was..!!

    Regards
    Mathew

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