I’m sitting here on the train to DC, skimming the 1,000 or so posts and analysis about Google Chrome OS. My opinion: This OS may eat into some Linux market share, but Apple and Microsoft have nothing to worry about yet. Why? Because it will not gain mainstream adoption. Why not? Because Google is not taking customer service seriously enough to support a mainstream operating system.
I hope I’m wrong. I hope when Google Chrome OS is introduced that Google has a team that will directly respond to user issues and won’t depend entirely on the hardware partners to support the software (just try asking AT&T a software question about the iPhone – ’nuff said). I’m just not hopeful based on the company’s track record in this area.

